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FAQ

Common questions and answers


WHAT WILL BE IN MY V. PAPERIE BOXES?


In each box, you will receive 4-6 of our favorite lifestyle and paper good products. Each box comes with a bundle of digitally printed greeting cards/stationery with envelopes, a paper goods item, and gifts (all focused around that months theme)! Each month is a different paper goods item. We know everyone loves a beautiful journal/notebook, but just so you aren't getting one EVERY month (we understand, it takes time to fill one up), we love to switch it up every once in a while. One month could be a beautiful journal, the next month, a to-do list notepad. The month after that could be lovely designed recipe cards. We like to keep you on your toes. Stick with us, and you will have a wonderful collection of only the best paper goods, and stationery. We are so passionate about the old fashion way of the written note, we hope to spread that on to you!




WHAT ARE THE TYPES OF V. PAPERIE MEMBERSHIPS AVAILABLE?


The memberships available at V. Paperie are month to month ($25.00), 3 month subscription ($69.00), and 6 month subscription ($127.50).




WHEN WILL MY FIRST V. PAPERIE BOX SHIP?


All shipments are made on the 1st of the month. Once you place your first order, your V. Paperie box will ship by the 1st of the following month.


Example - You place your order between September 2nd to 30th, your first V. Paperie box will ship the 1st of October. We do our best to ship boxes by the 1st of each month, and while we don’t anticipate delays, inclement weather and vendor delays may postpone the arrival of your box, so we ask for your patience. Any questions, please send us an email. We will send you an email confirmation when we ship with the tracking number.




ARE THE SUBSCRIPTION PLANS PAID FOR UPFRONT?


Yes. Our 3 and 6 months plans are both billed and paid for upfront, so unfortunately we cannot cancel these or offer refunds.




WHEN IS MY CREDIT CARD CHARGED?


Month to Month
When you sign up we will charge your card immediately for your first box. Your subscription payment is then taken on the 11th of every month after your first box has dispatched.


Example – You order your first box on November 25th, we will ship your first box on December 1st. You will then have your first renewal payment on December 11th.


Example – You order your first box on December 2nd, we will ship your first box on January 1st. You will then have your first renewal payment on January 11th.


3 Month and 6 Month Subscription
When you sign up, we will charge your card upfront for your whole order. Your subscription payment is then taken on the 11th of the month AFTER your last box has dispatched.


Example - You order your first box of a 3 month subscription on November 25th, we will ship your first box on December 1st, your second box January 1st, and your third box February 1st. Your subscription will automatically renew and your credit card charged on February 11th for another 3 months.




CAN I CANCEL MY SUBSCRIPTION?


Of course!! Month to Month members can cancel or pause at any time (without cancellation fees). You may log into your account and when you click the 'Manage Subscription' you will have the option to cancel your membership. You will not be billed for the following month.


Be sure to cancel before your next recurring charge date (the 11th of each month) to avoid getting the following month’s V. Paperie shipment.


Once a 3 or 6 month subscription order has been placed, the subscription cannot be cancelled because of the prepaid package.


** We are unable to cancel or refund any prepaid long term membership packages.




WHEN WILL MY SUBSCRIPTION RENEW?


All subscriptions will automatically renew at the end of your cycle on the 11th of the month.

We cannot cancel these or offer refunds after the renewal date so please MARK YOUR CALENDARS to decide if you want to continue!



OH NO! I FORGOT TO CANCEL MY SUBSCRIPTION BEFORE IT RENEWED. CAN I GET A REFUND?


Unfortunately, we cannot issue refunds for subscriptions. Again, please mark your calendars to make sure you are on top of your auto-renewing subscription.




CAN I SEND A V. PAPERIE BOX AS A GIFT?


Absolutely! Simply click on the box that says “Give as a Gift” on our homepage. Select the gift membership and just follow the instructions to complete to purchase.




DO YOU SHIP INTERNATIONALLY?


Yes we do. For all shipments going to Canada, the shipping charges are $18.00. Anywhere else, the shipping charge will be $25.00.




HOW CAN I CHANGE MY SHIPPING ADDRESS?


You can make changes to your billing and shipping addresses in your account page under Billing. Shipping addresses need to be updated by the 8th of the month in order to be reflected in the month’s shipping. Returned shipments due to a wrong or invalid address will have a $6.50 re-shipping charge.




RETURNS


If a box is returned to V. Paperie because of an incorrect address, the you, the subscriber, will be responsible for the re-shipping cost of $6.50 to get your box. If you need to update your address, you may contact us directly at hello@vpaperie, or you may log into your account it update it from your settings.  Mailing addresses need to be updated by the 8th of the previous month in order to be reflected in the following month’s shipping list.